Patient management
Latest Stories
Chatbots: improving patient experience
Your front of house team may be second to none, says Faye Mear, but chatbots can do what no person…
Dentistry
Growing patients – changing expectations: meeting the challenge with digital transformation
The fourth webinar of the 2023 Digital Excellence Series from Align Education took a closer look at treating children and…
Orthodontics
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Enhancing patient comfort and control in periodontal treatment
Lottie Manahan discusses how developments in technology can be used to help with periodontal treatment in anxious patients. Periodontal patients…
Dentistry
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Three quick wins for a better patient experience
Hear how you can ensure a seamless patient experience at your practice by using three quick wins. What comes to…
Dentistry
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‘Can you Whatsapp me?’ – nurturing through messages
This month Bhavin Bhatt discusses the benefits of patient communication over Whatsapp and how to use it properly. In a…
Orthodontics
Contemporary Hygienist – paying attention to patient learning styles
This month, Claire Berry and Faye Donald discuss the importance of learning styles, what each one is, and how understanding…
Oral health
Sensory design: a radical approach set to transform patient experience
The UK’s dental practices may be some of the most neglected spaces within the healthcare sector. But if architect Nicholas…
Dentistry
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Dental spas and the volte-face of the patient experience
Dr Safa Al-Naher discusses the emerging popularity of dental spas and why she believes a holistic approach to dental care…
Cosmetic Dentistry
Putting your communication skills to the test
Sarah Ide explains the many examples of how effective communication can help you through challenging situations you face during your…
Patient management
One quarter of young dentists fear complaints from patients
Making mistakes and patient complaints top the list of worries for young dentists, according to latest figures. New data from…
Patient management
The Wand – elevating patient experience
Roma Patel discusses the best ways to elevate your patient experience, including honest communication, an empathetic dental team and pain-free…
Dentistry
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The four Cs of the treatment buying cycle – conversation
This month, Bhavin Bhatt discusses the importance of conversation in the Invisalign buying cycle and the best ways to communicate…
Orthodontics
The Smiling Dentist – the big sell
This month, Alif Moosajee offers his ‘rule of two’ for ‘the big sell’ of treatment, making it honest, simple and…
Dentistry
How to handle patient complaints with care whilst protecting yourself
Densura take us through the best way to handle patient complaints – while protecting your practice and team at the…
Dentistry
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Almost nine in 10 young dentists believe their generation will receive more patient complaints
New figures reveal that 88% of young dentists believe their generation will face more complaints and legal challenges during their…
Patient management
Overcoming obstacles to effective communication
Emily Howden discusses the importance of effective communication between patients and clinicians, and how potential obstacles can be overcome Effective…
Dentistry
Proactive response to patient complaints
Alan Frame explains why dental practices are experiencing an increase in patient complaints and how to deal with them. A…
Dentistry
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The power of communication in dentistry
Seb Evans reports from Practice Plan’s latest Workshop Tour where Barry Oulton discusses the importance of communication and how to…
Dentistry
A rise in tricky patients
Martin Wanendeya delves into the research behind an increase in assaults on healthcare professionals since the beginning of the COVID-19…
Implant dentistry