Hear how you can ensure a seamless patient experience at your practice by using three quick wins.
What comes to mind when you hear the phrase ‘patient experience’? Is it the friendliness of your team? Or the degree of care you provide? At Software of Excellence, we know it means so much more than that.
Enhancing your experience to ensure your patient base feels valued at each and every touchpoint allows you to not only increase satisfaction rates but lighten your team’s admin load.
By introducing tools that automate many of the day-to-day tasks, you will be freeing up their time for those all-important 1:1 interactions when the patient arrives in practice, while importantly still prioritising the care they’re receiving both prior to and after their appointment.
Here are three quick wins to ensure a seamless patient experience from start to finish:
Prior to their appointment
When patients are looking to book an appointment, they want the process to be as quick and easy as possible.
By eliminating any potential barriers from this process, such as busy engaged phone lines or practice opening hours, with an online booking system you will be minimising any potential patient frustrations from the first point of call whilst gaining the commitment you need to secure that booking.
The flexibility that comes with a 24/7 online booking system also means that you can use the link on your website and social channels to attract any new patents, as well as in your recall and reminder communication for existing patients – you really can cover all bases.
When they are in practice
When patients arrive in practice, they’re looking for the same efficient service they’ve received online prior to their visit. By digitising the process of form completion, patients can feel rest assured that they won’t be greeted with clipboards of paper when they’re looking for a quick appointment, and instead can be presented with a streamlined process they are more familiar with.
If they haven’t yet completed their forms prior to their visit using Patient Portal, Clinipad is our tablet-based solution that allows all necessary forms and treatment plans to be completed and signed in practice.
Integrating seamlessly with the patient’s record in Exact to update automatically once completed without the need for any staff intervention.
Yes, that means no more scanning, manual data entry or typos that can cause issues later on down the line!
After their visit
Following up with a patient after they’ve visited the practice is the key to patient retention. However, we know that with what can seem like an endless to-do list for your admin team, sometimes patients can ‘slip through the net’.
With automated communications such as recalls, reminders and online review requests, patients will receive the service they expect without adding another task to your team’s workload – and you will continue to receive bookings and real-time reviews that will keep your practice growing.
Deliver leading patient experiences with our range of practice management software products.
Find out more today by visiting softwareofexcellence.com or discover our full guide to a seamless patient experience in our recent blog here.
