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Clear filters
Practices are not working hard enough to prevent negative online reviews
Shaz Memon explains how to tackle negative online reviews I often find myself on the receiving end of a call from a…
Dentistry
Make it easy for patients to complain, defence union says
Dental practices should make it easy for patients to complain about dental treatment, the DDU says. Figures show there were 14,000 NHS…
Dentistry
The dangers of closed social media groups
Eric Easson explains the pitfalls of posting on private social media groups. Social media groups and forums can often be a…
Dentistry
Identity crisis
The current arrangement of dentists only ever being part of wider healthcare when it suits no longer suits, Kevin Lewis…
Blog
What you’ve missed this week
Missed out on this week’s dental news? No problem, here’s what happened over the past seven days… Just how bad…
Dentistry
Two-thirds of patients don’t know they can make a formal complaint to their dentist
Almost two thirds (65%) of patients aren’t aware dentists are required to provide a formal process for managing complaints. That’s according to a…
Dentistry
Dealing with difficult patients
In every orthodontic practice there are a small number of patients or their relatives whose behaviour can test your reserves…
Orthodontics
How to handle a complaint
Leo Briggs explores the importance of successfully handling a complaint. Recently released figures from NHS Digital have shown that complaints…
Dentistry
Responding to a complaint
Unfortunately, most dental professionals will receive a complaint from a patient at some time in their career. Dental Defence Union…
Orthodontics
Responding to a complaint
Unfortunately, most dental professionals will receive a complaint from a patient at some time in their career. Dental Defence Union…
Orthodontics
‘Forced apology’ guidance tying clinicians in knots
The British Society of Dental Hygiene and Therapy (BSDHT) has questioned the validity of the newly released General Dental Council…
Oral health
A commitment to change
Chief dental officer for England, Sara Hurley, speaks to Julian English about her life, her role, oral health and Melchester…
Dentistry
Protection is better than cure
Joanne Gill of GLR Public Relations explores how to manage your reputation in a crisis A lot of things can…
Private Features
GDC publishes its improvement plan after whistleblowing investigation
The General Dental Council (GDC) has published its improvement plan after an investigation into whistleblowing by the PSA. In a…
Dentistry
The GDC should stop acting as a complaints service
Someone in authority should tell the GDC to stick to its job, says Michael Watson. Last week this site published…
Dentistry
Michael Watson reviews the increased ARF announced by the GDC
Last week, as everyone in dentistry now knows, the General Dental Council (GDC) voted to sharply increase the amount dentists…
Dentistry
Dentist removes extra tooth by accident
Two serious events have been recorded at The University of Hospitals Bristol NHS Foundation Trust, which runs all of the…
Dentistry
Torrid year for dental association
It has been a torrid year for the British Dental Association (BDA), following the introduction of a controversial membership structure.…
Dentistry
Social media rules, OK?
Many of us are aware of the power of social media – a new people power. Facebook, Twitter, LinkedIn and…
Dentistry
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