Complaints
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Avoiding complaints – a guide for practice managers
Julian Perry shares some helpful tips for preventing complaints against practice managers, nurses and receptionists. Since the return to work…
Dentistry
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Avoiding clinical complaints
Join Pat Langley on Tuesday 14 May at 7pm as she discusses avoiding clinical complaints – sign up now! This…
Business
Dentists urged to be clear when communicating fees to patients
Dental professionals should be clear when communicating dental charges and fees to patients, says the Dental Defence Union (DDU). This…
Dentistry
Calls for dental school to boost number of NHS dentists
Calls are being made for the creation of a new dental school in Dorset in a bid to increase the…
Dentistry
Complaints and claims: time for straight talking
Leo Briggs explores the reasons behind complaints and claims concerning limited treatment orthodontics, the first in a short series about…
Orthodontics
Composite bonding – keeping up appearances
The DDU’s Jo-Anne Taylor explores the reasons behind complaints and claims concerning composite bonding, the second in a short series…
Dentistry
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Handling complaints – you can please all of the people, some of the time
Practice Plan head of sales, Zoe Close, spoke to head of dental at MDDUS, Stephen Henderson, to get some advice…
Dentistry
Spike in number of NHS dental complaints, figures show
New figures reveal a small increase in the number of NHS complaints involving primary care dental services. As a result,…
Dentistry
Spring clean your dental complaints procedure
A new year is a great time for a spring clean. Here Lesley Taylor explains why now is the ideal…
Dentistry
On our best behaviour – avoiding patient complaints
Denise Tulip explains the importance of having a good attitude when seeing patients. The one thing that we can all…
Dentistry
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The legal eagle – GDC complaints continue to fall during the pandemic
John Makin says one positive statistic during the pandemic is the ongoing fall in the number of GDC cases. The…
Dentistry
Unexpected complaints – a matter of opinion
Diane Bastian explains how to respond to an unexpected complaint regarding work from a previous clinician. All dentists occasionally run…
Dentistry
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Dealing with complaints: unsatisfactory treatment
With the number of complaints about unsatisfactory treatment on the rise post-COVID-19, Angela Love discusses some of the common themes…
Dentistry
COVID-19 – treatment availability revealed as top dental complaint
Treatment availability was the top dental complaint from the UK public, it has been revealed. It has been one year…
Dentistry
Increasing concerns over ‘blue-on-blue’ complaints
The number of blue-on-blue complaints cases is up 10% on previous years, the latest GDC report shows. Here John Makin…
Dentistry
Top five reasons for complaints – staff attitude
Sarah Ide, Dental Defence Union (DDU) dentolegal adviser, examines the most common factors in dental complaints and how to avoid…
Dentistry
Top five reasons for complaints – communication
David Lauder examines the most common factors in dental complaints and how to avoid them. Communication problems are a common…
Dentistry
Keep it local
John Makin remarks on the growing number of complaints coming from other dental professionals. Efforts by the General Dental Council…
Dentistry
Reduce the risk of complaints about orthodontic treatment
Alison Williams explains how you can reduce your risk of receiving successful complaints about orthodontic treatment from an adult patient.…
Orthodontics