This webinar aims to provide practical advice, hints and tips on how best to avoid clinical complaints and guidance on complaints handling.
Learning outcomes
- A better understanding of why patients complain
- How to avoid complaints
- The essentials of good complaints management
- The importance of keeping excellent patient records.
Pat Langley
Pat Langley is a dentist and founder and chief executive of Apolline. Prior to founding Apolline Pat spent seven years as group clinical director at Oasis.
Pat and the team at Apolline provide a complete end-to-end dental compliance management solution comprising innovative software and in-practice support together with online and in-practice training, to enable dental practices of all sizes to meet current and future standards of safety and compliance.
Click here to sign up to the webinar.
Catch up with previous On Demand webinars:
- Exploring full arch techniques: the limitations of guided surgery
- How to win at the Dentistry Awards
- Medical history in patients with fibromyalgia
- Why we have AI in our practice – and how it’s helping our practices and patients grow
- SMOP smart licence – the no commitment introduction to using SMOP.
Follow Dentistry on Instagram to keep up with all the latest dental news and trends.
