Avoiding clinical complaints

This webinar aims to provide practical advice, hints and tips on how best to avoid clinical complaints and guidance on complaints handling and is delivered by leading compliance expert Pat Langley.

Could you dental practice benefit from a better approach to dental compliance? Book a dental compliance health check for your practice or invite your practice manager or principal to attend one.

Book a Dental Compliance Health Check

Learning outcomes

A better understanding of why patients complain
How to avoid complaints
The essentials of good complaints management
The importance of keeping excellent patient records.

Speaker: Pat Langley

Pat Langley is a dentist and founder and Chief Executive of Apolline. Prior to founding Apolline Pat spent 7 years as Group Clinical Director at Oasis. Pat and the team at Apolline provide a complete end-to-end dental compliance management solution comprising innovative software and in-practice support together with online and in-practice training, to enable dental practices of all sizes to meet current and future standards of safety and compliance.

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This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of Avoiding clinical complaints.

This CPD meets the criteria for the GDC’s development outcome A.