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Enquiries to the Dental Complaints Service increases
The Dental Complaints Service (DCS) received 2,159 enquiries from dental patients in 2018, a jump from 1,845 in the previous…
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Pressure from the press
Dental professionals need to know how to respond when they get a call from a journalist, says John Makin. Dentistry…
Good complaint handling core principles published
Organisations from across dentistry have joined forces to create a set of universal principles for good complaint handling. The organisations,…
Handling a GDC complaint
Knowing how to respond to a GDC complaint increases the chances of a positive outcome, says Alison Large It’s the…
Make it easy for patients to complain, defence union says
Dental practices should make it easy for patients to complain about dental treatment, the DDU says. Figures show there were 14,000 NHS…
Two-thirds of patients don’t know they can make a formal complaint to their dentist
Almost two thirds (65%) of patients aren’t aware dentists are required to provide a formal process for managing complaints. That’s according to a…
Fair treatment of complaints rejected by the GDC
John Makin says there needs to be fairer treatment of complaints not investigated by the GDC. Readers of my previous…
Rising to the complaints challenge
John Makin talks through the dos and don’ts of patient complaint handling. NHS complaints about dental treatment in England have…
NHS complaints increase by 4.9%
The number of written complaints received by the NHS increased 4.9% in 2016/17, new figures from NHS Digital show. Specifically there…
Complaints are a hot topic
John Makin offers advice on the complaints handling process. Last year, the DDU’s dentolegal advice line received more than 2,500…
DDU highlights changes to NHS Scotland complaints handling procedure
All NHS patient complaints in Scotland are to now be managed in accordance with the new NHS Scotland complaints handling…
A record number of claims and complaints cases reported
A record number of claims and complaints cases against healthcare professionals has been reported by the DDU. In its 2014…
Biggest concern for dental professionals is false complaints
Dental professionals are most concerned about patients looking to falsely complain and seek legal and financial compensation. A new study,…
How to handle complaints
Donna Hickey explains how practices can deal with complaints effectively, while adhering to the GDC and the CQC principles. Having…
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