Patients are thanking dental professionals with chocolate, flowers and even homegrown vegetables, a new survey has revealed.
Over the past year, patients have shown their appreciation for individual dental professionals with small gifts and thank you messages, according to a survey by the Dental Defence Union (DDU).
The survey of 460 dental professionals found that 90% had received a gift or thank you message from patients over the past year.
The most common gifts were chocolates, which 70% of respondents had received. This was followed by flowers, which a third had been gifted (33%), and alcohol, which a quarter received (28%).
‘Heartening’
The more unusual presents included a home grown cabbage, a back scratcher, dog toys, and a sheep (which was declined).
John Makin, head of the DDU said: ‘It’s heartening to know that patients are choosing to show appreciation for the care they’ve received from dental professionals.
‘While appreciated, colleagues don’t expect to receive gifts, especially given the rising costs of living. Most explained they get as much satisfaction from doing a good job.’
Guidance from the GDC on receiving gifts advises dental professionals to refuse any gifts if they could affect or be seen to affect your professional judgement.
Professional boundaries
John added: ‘Most dental professionals (89%) had no concerns about motives for gift giving with only a small number being concerned a gift may breach professional boundaries (6%) or that patients may be trying to influence a decision (3%).
‘Nevertheless, it is important to ensure gifts don’t raise ethical issues.
‘We recommend members don’t accept expensive gifts. Keep a register of all gifts received in case they need to justify them at a later date. Only a quarter of respondents (24%) said their workplace had such a register, while 19% weren’t sure and more than half (56%) didn’t keep a record.’
Other findings include:
- Nearly half of dental professionals (49%) said they were as likely to receive a gift now as before the pandemic. One third (38%) said gifts were less likely now
- When asked about their work schedule over the festive period, 48% of dental professionals said they would be working. A small number of those (3%) working on Christmas Day or New Year’s Day.
Follow Dentistry.co.uk on Instagram to keep up with all the latest dental news and trends.
