Philips has announced the launch of a new e-commerce platform for dental professionals, including a personalised dashboard and online orders.
On 17 May, Philips announced it will be moving its online store for dental professional customers to a new in-house e-commerce platform. The company hopes the convenient access to its portal will help practices manage, optimise and grow their business.
Thanks to this new business to business platform, customers will be able to navigate through their Philips account. This will include details from purchase right the way through every stage to post purchase.
They will be able to benefit from exclusive promotions and access to marketing materials, and a more streamlined approach. Order management tools, returns management, account management and invoicing are all available through the portal.
Customers will also be able to take advantage of a number of additional features including real time availability, fast ordering, and commonly ordered items which can be placed directly into their shopping cart, or they repeat a previous order.
The personalised customer dashboard will help practices review stock availability, track recent orders, download marketing content and view financial information. A dedicated customer support hotline will remain available to help with any questions, either by phone or a web form.
Account data will migrate to the new platform without customers having to do anything, for their convenience and ease.