Here’s your chance to get to know what goes on behind the scenes at Kerr UK, the experts who care and who are ideally placed to support your clinical efforts throughout 2023 and beyond.
It is well known within the profession that Kerr designs and manufactures products for all aspects of modern restorative dentistry.
Beyond that, the Kerr name is also now synonymous with integrity among dentists worldwide, and that is in no small part due to the fact that we are committed to partner with professionals to improve lives.
This is the purpose that guides us, because we know dental professionals do more than create healthy, beautiful smiles — they build confidence.
To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end. At Kerr, we are uniquely positioned to be this champion, and our purpose unites and inspires us.
We believe in our team and yours!
Everything we do, every product we make, every service we provide, helps dental professionals achieve their goals.
Integral to that success is our incredible team, gathered from varied backgrounds with different skill sets to make a cohesive group that offers a level of service to our customers that is second to none.
Part of that is ensuring we support our team so that they can support yours most effectively. For instance, given our guaranteed outcomes with quality products, growing our team’s knowledge base is easily achieved with ongoing product training and best practice sharing.
Indeed, as Kerr manufactures over 5,000 product lines, individually they might not know all the products perfectly, but as a team they do and are able to share this information quickly with each other.
Our team members all have a great relationship with one another and, using a group Whatsapp chat, share daily dealer, competitor, and market information.
Our ethos of continuous improvement
We don’t stop there – at Kerr and parent company, Envista, our ethos is continuous improvement, and we have several tools to help us do that, including Kaizen.
Kaizen is a Japanese term meaning ‘change for the better’ or ‘continuous improvement’. It is a Japanese business philosophy regarding the processes that continuously improve operations and involve all employees. Kaizen sees improvement in productivity as a gradual and methodical process.
We have involved our team in serval Kaizens, where we set up three-day workshops looking at a particular area, mapping out current processes, brainstorming how to improve, then setting up KPIs to track and to ensure we sustain the improvement.
By equipping our employees with the best training and opportunities, as well as exceptional colleagues, we ensure they are empowered, equipped, and accountable for their commitments.
Taking accountability for successes – and failures – and moving forward quickly ensures we foster a trusting environment, set up for success.
We are customer centric
Making our customers our priority ensures that all we do is aimed at meeting their needs, and with any sales or marketing activities we have our customer at the forefront of our minds.
A big part of bringing in a dedicated telesales person was to have someone always available at the end of the phone to offer help and advice.
In addition, whether you are a single-handed dentist or part of a group, we offer a dedicated service and we are always reassessing client needs.
To that end, we were delighted to introduce Julie Todd, our key account manager for our multi-practice and elite group. With 11 years’ experience working with dental groups of all sizes, she is there to help with inventory management, saving time and understanding the hidden costs of a practice.
Our authentic selves
Our 130-year-plus heritage has allowed us to build a solid reputation as a premium brand, and our team conveys that feeling of premium quality when they speak to their customers. This sets us apart.
Diversity, inclusivity, and equality are at the core of what makes our culture and our teams so successful. We know that when our employees show up every day as their authentic selves, there is greater teamwork, more thoughtful debate, and more reasons to celebrate.
We would love to be able to share our ethos and successes with you in 2023, to support your clinical efforts to improve the lives of patients up and down the UK.
To partner with us in 2023, in the first instance simply visit store.kerrdental.com/en-uk.
