John Makin
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Matching up to patient expectations
The skills needed to be a good practitioner are as much technical as they are personal, John Makin says. Understanding…
Blog
Balancing the two sides of dentistry
John Makin explains that dentistry is a balancing act between commercial interests and patient care. There can be little doubt…
Blog
Make it easy for patients to complain, defence union says
Dental practices should make it easy for patients to complain about dental treatment, the DDU says. Figures show there were 14,000 NHS…
Dentistry
A whirlwind first two years
As John Makin marks two years as head of the DDU, Seb Evans speaks to him about how the last…
Dentistry
Fair treatment of complaints rejected by the GDC
John Makin says there needs to be fairer treatment of complaints not investigated by the GDC. Readers of my previous…
Blog
Rising to the complaints challenge
John Makin talks through the dos and don’ts of patient complaint handling. NHS complaints about dental treatment in England have…
Blog
Caps for clinical negligence claims don’t got far enough
Recommendations to cap fixing costs for clinical negligence claims don’t go far enough, the DDU claims. The Dental Defence Union…
Dentistry
New calls to introduce limits on legal fees
The DDU is calling on the government to introduce limits on the legal fees for dental negligence claims. These calls…
Dentistry
DDU welcomes introduction of case examiners
The DDU welcomes news the GDC has introduced case examiners to improve the efficiency of the fitness to practise process.…
Dentistry
Rise in the number of dental complaints defended successfully
No compensation is paid in just under 60% of dental complaints and claims, according to the latest figures from the…
Dentistry
In dentistry’s defence
As John Makin becomes the new head of the DDU, Seb Evans talks to him about his role and the…
Dentistry
Number of compensation claims exceeding £100,000 quadruples
The number of claims exceeding £100,000 in compensation and legal costs against dentists has quadrupled, according to the DDU. The…
Dentistry