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Clear filters
Making the connection…
You have all probably all heard it said that people will only normally do business with people they like and…
Dentistry
Dental Nurses – help or hindrance?
When you look at our Recruitment section anywhere a dental nurse is rarely mentioned. Some offer one in the way…
Dentistry
Building good relationships
As I write this article, my family and I are busy packing for our annual family trip to the Excellence…
Dentistry
When opportunity is pending…
Most dental practices are very good at ensuring a steady stream of patient referrals by maintaining regular contact with their…
Dentistry
Magician will have dental team spellbound
A touch of magic is the theme to a study day dedicated to the art of ‘speaking without words’ being…
Dentistry
Effective communication with Neuro-linguistic Programming
Last month, as part of the VDP’s day release programme, I attended a two-day seminar on NLP (Neuro-linguistic Programming) given…
Dentistry
Ring in the changes for a better reception
A dental practice reception team consists of possibly the most important people you employ. Get your practice telephone answered in…
Dentistry
Navigating the workplace
Starting a new job can be a daunting time. After five years of being wrapped in the protective cocoon of…
Dentistry
Navigating the workplace
Starting a new job can be a daunting time. After five years of being wrapped in the protective cocoon of…
Dentistry
The magic of rapport
All dental, medical and surgical healthcare professionals are invited to the Faculty of General Dental Practice (UK)’s annual study day,…
Dentistry
How to motivate your patients
I’m on the road a lot, sharing systems with thousands of dentists and their teams. Recently, a dentist asked me:…
Dentistry
To drill or not to drill
Successful relationships between dentists and patients depend on trust and goodwill. Preserving the rapport is crucial, but the balance within…
Dentistry
Creating endodontic excellence: seeing what is really there
Among many other talents, great football players have two in abundance. One is never looking rushed on the ball. They…
Dentistry
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