Treatment coordinator opens up about 29-year career in dentistry

Treatment coordinator opens up about 29-year career in dentistryFrom charity work to oral health education, a dental nurse turned treatment coordinator is about to celebrate 30 years in dentistry.

Victoria Jones, from Winchester, kicked off her career in 1993 at an NHS clinic at the age of 21.

But now, 29 years later, she reflects on a career that she describes as ‘rewarding’ and where ‘every day is different’.

Victoria has completed a number of additional qualifications, including radiography and her certificate in oral health education. She also gained experience by working with an implant/restorative dentist and a specialist orthodontist.

Empathy is key

In 2018, she was appointed as treatment coordinator at a Bupa practice in 2018. Now, she is involved in both the clinical and administrative elements of the practice.

‘The role of a dental nurse is a great career path to go down,’ she says.

‘It requires you to think ahead, multitask, and work at a fast pace – all of which I love, as it means that every day is different, and you’ll get a lot of fulfilment and positivity from the job.

‘An important aspect of the role is patient care. Empathy is key, especially for any patients who might be nervous. In these scenarios, I would recommend that you put yourself in their shoes and build a good rapport with them, which at the same time can be one of the most rewarding parts of the role.’

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Charity work

Victoria is also extremely passionate about charity work, having raised money for Dentaid and volunteering on its mobile dental units.

She also visited Tanzania with Bridge2aid to teach children from rural communities the best way to brush their teeth.

Her next challenge is a 52-mile walk along The Clarendon Way, from Winchester to Salisbury and back, on the 11 and 12 June this year. She will raise money for Naomi House and Jacksplace, a charity that supports terminally ill children.


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