Complaints

Top five reasons for complaints – communication

David Lauder examines the most common factors in dental complaints and how to avoid them. Communication problems are a common…

Dentistry

Keep it local

John Makin remarks on the growing number of complaints coming from other dental professionals. Efforts by the General Dental Council…

Dentistry

Reduce the risk of complaints about orthodontic treatment

Alison Williams explains how you can reduce your risk of receiving successful complaints about orthodontic treatment from an adult patient.…

Orthodontics

What you’ve missed this week

Missed out on this week’s dental news? No problem, here’s what happened over the past seven days… Cornwall patients waiting…

Dentistry

Enquiries to the Dental Complaints Service increases

The Dental Complaints Service (DCS) received 2,159 enquiries from dental patients in 2018, a jump from 1,845 in the previous…

Private Practice

Pressure from the press

Dental professionals need to know how to respond when they get a call from a journalist, says John Makin. Dentistry…

Blog

Good complaint handling core principles published

Organisations from across dentistry have joined forces to create a set of universal principles for good complaint handling. The organisations,…

Dentistry

Handling a GDC complaint

Knowing how to respond to a GDC complaint increases the chances of a positive outcome, says Alison Large It’s the…

Dentistry

Make it easy for patients to complain, defence union says

Dental practices should make it easy for patients to complain about dental treatment, the DDU says. Figures show there were 14,000 NHS…

Dentistry

Two-thirds of patients don’t know they can make a formal complaint to their dentist

Almost two thirds (65%) of patients aren’t aware dentists are required to provide a formal process for managing complaints. That’s according to a…

Dentistry

Fair treatment of complaints rejected by the GDC

John Makin says there needs to be fairer treatment of complaints not investigated by the GDC. Readers of my previous…

Blog

Rising to the complaints challenge

John Makin talks through the dos and don’ts of patient complaint handling. NHS complaints about dental treatment in England have…

Blog

NHS complaints increase by 4.9%

The number of written complaints received by the NHS increased 4.9% in 2016/17, new figures from NHS Digital show. Specifically there…

Dentistry

Complaints are a hot topic

John Makin offers advice on the complaints handling process. Last year, the DDU’s dentolegal advice line received more than 2,500…

Blog

DDU highlights changes to NHS Scotland complaints handling procedure

All NHS patient complaints in Scotland are to now be managed in accordance with the new NHS Scotland complaints handling…

Dentistry

A record number of claims and complaints cases reported

A record number of claims and complaints cases against healthcare professionals has been reported by the DDU. In its 2014…

Dentistry

Biggest concern for dental professionals is false complaints

Dental professionals are most concerned about patients looking to falsely complain and seek legal and financial compensation. A new study,…

Dentistry

How to handle complaints

Donna Hickey explains how practices can deal with complaints effectively, while adhering to the GDC and the CQC principles. Having…

Dentistry