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The patient journey
I may sound like a scratched record sometimes, but the more I listen to enquiries from new and existing clients,…
Dentistry
Silent exodus
Experts like to list the top reasons why patients leave dental practices. These lists are then graded, based upon the…
Dentistry
Stress in the practice: a case study
When I ask the attendees at my practice management seminars if any of them are experiencing stress, they don’t raise…
Dentistry
Nothing beats good manners
Most receptionists place great value on offering excellent customer care, whilst working in a busy, high-pressure dental reception. However, your…
Dentistry
Creating a clear vision
What is the difference between an organisation’s mission and its vision? When asked this, many business professionals, including dentists, find…
Dentistry
Hiring on all cylinders
Taking on a new associate happens regularly in many dental practices, and each and every time it occurs, it presents…
Dentistry
Implanting wisdom
Dental implant therapy is a growth area affording dentists the opportunity to improve the patient care they provide and increase…
Dentistry
Opening soon?
It’s easy to see why the notion of starting up a new practice can appear so attractive to many dentists.…
Dentistry
Boutique surgery
So there I was, in Herefordshire at 9pm on a cold Monday night in early March, following directions to an…
Dentistry
All change
By now most of you who have been practising under the NHS will have either signed the new contract or…
Dentistry
A competitive advantage
NHS dentistry is facing its biggest shake up in 50 years. Under increasing pressure to improve both productivity and raise…
Dentistry
A private affair
Before I talk about what I think constitutes a private patient, I have to tell you about a recent lecture…
Dentistry
The new role model
Looking back on 2005, it is clear that we have all had to go through far-reaching changes to ready ourselves…
Dentistry
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