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Cool, calm and collected
A large part of preparing for your finals is dealing with patients – after all, in just a few months…
Dentistry
As one door closes . . .
On 31 December 2006 the British Dental Receptionists’ Association (BDRA) sadly ceased to exist. The British Association of Dental Nurses…
Dentistry
A long way from home
The nights are drawing in and the temperature is dropping. Fresher’s week is little more than a distant memory and…
Dentistry
Communicating with your patient
Dentistry, as with much in this world, is all about communication. Successful periodontal treatment outcomes are about patients taking on…
Dentistry
Conversation marketing
It’s time to start applying ourselves to some serious marketing, not just for the autumn sales campaign but also to…
Dentistry
The end of an era
It is with regret that the British Dental Receptionist Association (BDRA) has announced it will be discontinued from 31 December.…
Dentistry
Bright, young things
Nurturing the young talent of their students and preparing them for a demanding career is the responsibility of the UK’s…
Dentistry
Adopting email netiquette
It is startling to find that, in this day and age, some companies have still not realised the importance of…
Dentistry
Nothing beats good manners
Most receptionists place great value on offering excellent customer care, whilst working in a busy, high-pressure dental reception. However, your…
Dentistry
Are you listening?
Dentistry is a fast-paced, challenging industry and, as managers, we are faced with different obstacles each day. How we deal…
Dentistry
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