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Clear filters
Dealing with difficult patients
Communication is key in dentistry, particularly when it comes to dealing with difficult patients, Claire Wigley says. Dealing with aggression…
Dentistry
Sponsored
What are the common errors made by front desk staff in a dental practice?
Hazel Adams highlights why having a robust front desk is so essential. As a practice, you want to ensure that…
Private Practice
Do I really need a practice manager?
Hazel Adams highlights why a practice manager is essential to your practice. Most dental practices will have a practice manager…
Private Practice
COVID-19 – GDC releases new regulatory advice
Dental regulators have released new advice in the face of the renewed national lockdown. The General Dental Council (GDC) has…
Dentistry
The impact of COVID-19 on sustainability in dentistry
A year on from the Extinction Rebellion protests in London, and following a COVID-19 pandemic, Alkisti Vousvouni discusses sustainability issues…
Dentistry
Top five reasons for complaints – staff attitude
Sarah Ide, Dental Defence Union (DDU) dentolegal adviser, examines the most common factors in dental complaints and how to avoid…
Dentistry
Online CPD Dentistry Show – John Makin discusses complaint handling
FMC is launching the Online CPD Dentistry Show thanks to Oral-B, giving you a year’s ECPD from the comfort of your…
Dentistry
The stress of patient complaints
Lynne Clark looks at the latest statistics about the stress of patient complaints. She asks Farzeela Merali-Rupani for her advice…
Dentistry
Patient complaints: prevention and cure in a digital age
The internet has fundamentally changed the way we do business – and dentistry is no exception. Hazel Adams explains what…
Dentistry
Practices are not working hard enough to prevent negative online reviews
Shaz Memon explains how to tackle negative online reviews I often find myself on the receiving end of a call from a…
Dentistry
Data controller or processor?
John Makin clears up the confusion about data controllers. With the spotlight on data protection following the introduction of the…
Blog
BOS welcomes new universal complaints handling principles for dentistry
Six universal principles in complaints handling identified by a working group established in collaboration with the General Dental Council have…
Orthodontics
The ultimate guide to handling fake negative Google reviews – plus five easy-to-use instant responses
Shaz Memon gives some simple tips on how to deal with fake negative online reviews. In an online world where…
Dentistry
Good complaint handling core principles published
Organisations from across dentistry have joined forces to create a set of universal principles for good complaint handling. The organisations,…
Dentistry
New set of universal principles of good complaint handling
Leaders from across the dental sector join forces to launch universal principles of good complaint handling Twenty-eight organisations from across the…
Dentistry
Handling a GDC complaint
Knowing how to respond to a GDC complaint increases the chances of a positive outcome, says Alison Large. It’s the…
Dentistry
Make it easy for patients to complain, defence union says
Dental practices should make it easy for patients to complain about dental treatment, the DDU says. Figures show there were 14,000 NHS…
Dentistry
How the DDU can support you
The Dental Defence Union (DDU) can support you throughout your professional life. As you enter the working world, it is…
Young Dentist
Two-thirds of patients don’t know they can make a formal complaint to their dentist
Almost two thirds (65%) of patients aren’t aware dentists are required to provide a formal process for managing complaints. That’s according to a…
Dentistry
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