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Getting into gear for 2007
Having long been an advocate of an annual retreat for business owners (preferably taken in August each year), I remain…
Dentistry
Responding to complaints
There will always be patients dissatisfied with the care they receive, or whose expectations are not met in some way…
Dentistry
Managing patient expectations
Good communication is vital. Get it right and the chances are that the consultation will proceed uneventfully with a satisfactory…
Dentistry
Staying on top
Fresher’s week is over. You’ve made new friends, settled into your new home and slowly getting used to fending for…
Dentistry
The contrast principle
Don’t let the simplicity of this little ‘gem’ fool you. It is by far one of the most powerful psychological…
Dentistry
Cosmetic choreography – the basis of a beautiful smile
The demand for cosmetic dental procedures around the world seems unaffected by economic vagaries and appears to be growing at…
Dentistry
Goodwill goes a long way
There are a number of key issues that the buyer and seller need to be aware of in the exasperating…
Dentistry
Communicating with your patient
Dentistry, as with much in this world, is all about communication. Successful periodontal treatment outcomes are about patients taking on…
Dentistry
Bright, young things
Nurturing the young talent of their students and preparing them for a demanding career is the responsibility of the UK’s…
Dentistry
Three steps to the sale
I believe there is a three-step process that drives the sale of anything people buy. If you find yourself having…
Dentistry
Divide and prosper
You can manage your revenue and costs effectively by using key ratios to monitor them. But to carry out a…
Dentistry
Nothing beats good manners
Most receptionists place great value on offering excellent customer care, whilst working in a busy, high-pressure dental reception. However, your…
Dentistry
Hiring on all cylinders
Taking on a new associate happens regularly in many dental practices, and each and every time it occurs, it presents…
Dentistry
Saving for a rainy day
When starting out in working life there is no doubt reality hits hard, most often in your pocket. What becomes…
Dentistry
Walk this way
We’ve all seen them, those open contacts that occur in the posterior, trapping food and driving patients crazy. At a…
Dentistry
Private provision
Many dental practitioners are moving their practices over to more private work. But while the headline earnings of private work…
Dentistry
Survival of the fittest
As the Department of Health’s juggernaut careers towards the start of the new dentists’ ‘contrick’ there is still a major…
Dentistry
Ortho and an English patient
Last year I had a teenage patient, Josie, who presented with buried upper canines that were buccally placed in the…
Dentistry
Financial times
A junior colleague recently asked me when she should start seeking financial advice – should she speak to an adviser…
Dentistry
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