Sebastian Evans

Everyone talks about meeting and exceeding customers’ expectations yet it is rarely achieved. Despite it being inexpensive to implement and requiring only the most basic of approaches, it is rarely well executed in practice in this country. However achieving true customer satisfaction probably generates the greatest return of any sales or marketing activity a practice…

A group comprising staff, students and friends of Dublin Dental Hospital’s bike club – the ‘Molar Rollers’ – are to take part in a sponsored cycle from Dublin to London this month [August]. 

 The keen cyclists are hoping to raise awareness for head, neck and mouth cancer charities, as well as an impressive €50,000.…

If you take a week’s holiday away from the surgery, on the first day back to work you may well decide to arrive at the surgery a little earlier than usual in anticipation of a few things that you need to catch up with. A little preparation before the first patient arrives can help prevent…

New research looking at the impact of oral cancer has secured a prestigious fellowship and funding of £281,000. The National Institute of Health Research (NIHR) has awarded a Research Training Fellowship to Holly Cole-Hawkins, an Academic Clinical Fellow in the School of Oral and Dental Sciences. Her PhD project, entitled ‘Survivorship in people with oral…

The General Dental Council (GDC) has come out strongly to say that, in the UK, tooth whitening is dentistry and thus can only be undertaken by registered dental professionals. It has launched a campaign to raise awareness of safety issues and produced and produced a leaflet for the public. The GDC has warned the public against…

Leeds University dental student, Ola Hassan, has been named the UK winner of the sixth Dentsply Ceram.XCase contest and has entered the world final. Ola, who’s studying at Leeds Dental Institute, won the contest for her case poster showing restorative procedures on a 57-year-old male patient suffering from non-carious tooth tissue loss caused by erosion and…

The Care Quality Commission (CQC) came in for a mauling from speakers at last month’s Westminster Health Forum. But spokespeople from the regulator responded by calling for the dental profession to start talking about how it wants to be regulated. The London event saw opinion leaders come together to discuss the changes in NHS dentistry…

The British Dental Health Foundation, the UK’s leading independent oral health charity, is urging the UK workforce to consider how their daily routine could be affecting their oral health. Official figures indicate that around 18,000 people in the UK missed work in the final quarter of last year due to mouth and dental problems, which…

Considering it’s one of the major causes of tooth loss, it’s pretty difficult to spot the signs of gum disease. Links between gum disease and, in some cases, life-threatening illnesses are constantly developing, so taking care of your gums is vitally important. As we all have gum disease at some point in our lives, it’s…

Following the success of its annual Cost to Coast Bike Rides, this year Denplan encouraged both dentists and their teams to take on the South Downs and to raise money for the oral health charity, Dentaid. The 100-mile route over South Downs Way from Eastbourne to Winchester took place in July, with 17 riders taking part.…

During the holiday summer season, many families take time to relax and find respite away from the hustle of everyday life. Taking time off with friends and relatives can be fun and full of making great memories. Enjoying a break from your job, the office or factory, and the daily grind helps to improve your…

A Chinese tea may hold the key to preventing the build up of damaging dental plaque. Oolong tea, a traditional Chinese beverage, may help prevent caries in humans by inhibiting dental plaque, according to a presentation last month at the 58th Annual ORCA (European Organization for Caries Research) Congress in Lithuania (originally published online in…

Dental professionals are being encouraged to take part in the General Dental Council’s review of continuing professional development. A short online questionnaire can be found at www.gdc-uk.org. Questions include: • What is your main reason for undertaking CPD?• What are the factors that influence your choice of CPD activity?• What CPD format do you think…

Standing out from the competition has never been more important in business. And in the business of dental practice, this can be key to achieving targets. NominationJust being shortlisted for an award is a tremendous boost for any individual or dental team. As most nominations for awards tend to come from practice principals, this is tantamount…

The largest ever cohort of dentists in the UK’s history have just reached the end of their vocational/foundation training (FD1) year and an even larger crop of new graduates are just setting out on their professional careers, having just qualified. Together they represent a watershed in the shape of the profession and its expectations, and…