Virtual Dental Festival will help dentistry plan for the ‘new normal’

Bounceback Virtual Dentist FestivalSoftware of Excellence, a Henry Schein One brand and an expert in dental software, is launching a new online event on Monday 26 and Tuesday 27 May 2020. The Bounceback Virtual Dental Festival will help UK dentists and their teams prepare for when practices are able to re-open. It will give advice and guidance from leading industry experts on how to do so safely and effectively.

UK dentists are well aware that when practices re-open the dental environment, logistics and procedures will look different. In the interim, it’s become clear that dental practices will heavily curtail aerosol generating procedures. Social distancing will be a prerequisite. And some patients may be reluctant to return at all.

The Bounceback Virtual Dental Festival provides a forum for dental professionals to consider all these challenges. It is a platform for leading experts to offer insights about how to navigate COVID-19 and prepare for the future.

Ben Flewett, managing director at Software of Excellence, will open the virtual two-day event. He’ll start with a lecture full of useful help and tips about how practices can adjust to the ‘new normal’. Introducing three key priorities; the team, the patients and their business. Ben will help dentists understand how to deal with each priority. He’ll give practical advice that will enable delegates to make sense of this unprecedented situation. Ben’s advice will focus on the following:

1. The team

The dental professionals’ actions at this time are critical to retaining their team in the medium term. They have to take time to understand the mental health issues that some members of the team may face. And then do what they can to reduce feelings of isolation.

The team needs to know that the dentist has a plan for recovery but should also understand the business impact of the pandemic.

2. The patients

In order to regain patient confidence, dental professionals must minimise the risk of infection. This will help allay the fear of returning to the practice.

There are a number of visible ways they can show patients that the practice is taking their safety seriously. But most importantly dental professionals need not just to do these things, but also tell their patients they are doing them.

3. The business

Preparing for re-opening when it happens is the key to future prosperity. Dental professionals should prepare by building forward bookings. This way they can be ready to open on day one with a full diary. They have to use the tools available in their dental software to keep track of performance and understand which treatments will become essential business-builders in an era of non-aerosol generating procedures.

The opening presentation will set the tone for the two-day event, which will be packed full of useful advice, information, and online networking. Proactive training and scenario planning as well as sharing collated advice and understanding across the areas of patient communications, business and financials, team and HR, the new contactless patient journey, marketing, and mental health will all be topics for consideration and discussion.

During the two-day long event, delegates will be able to choose from a series of interactive webinars, share their personal experiences, and ask questions, along with the chance to join a virtual networking social and Q&A with panellists at the end of the Tuesday.

Register now at and gain access to eight hours of CPD content that will help you, your business, your team and your patients plan for the ‘new normal’.

Software of Excellence is a Henry Schein One brand.

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