patient communication
Latest Stories
The COVID-19 files – managing pandemic communication
Leo Briggs discusses some of the common themes surrounding communication in practice and details the DDU’s risk management advice. The…
Dentistry
Managing challenging patients during the pandemic
Martin Wanendeya delves into the research behind an increase in assaults on healthcare professionals since the beginning of the COVID-19…
Dentistry
Identifying patient need for better oral health
Johnson and Johnson explores how dental professionals can identify and make use of a patient’s values to help motivate them…
Dentistry
Dealing with challenging patients
Leo Briggs, deputy head of the DDU, explains what to do if you encounter a challenging patient. At the beginning…
Patient management
Aligning expectation with reality
An increasingly informed patient population presents opportunities – as well as challenges – warns Nishan Dixit. We have created a…
Dentistry
Why listening to your patients is crucial
Dr Majid Alimadadian says listening to the patient and addressing their concerns are important factors in the treatment process and…
Orthodontics
Communication and connection post COVID-19
What difference would having a steady stream of ‘pre-qualified’ private patients make to you post-COVID-19, asks Barry Oulton. 2020 was…
Dentistry
Seeing the image your patient sees
Patients may be seeing a completely different image to what you’re seeing, Chloe Davies and Ian Hutchinson say. When you…
Patient management
Communication: the patient and the orthodontic therapist
Sally Dye looks at the best ways of evaluating and communicating with your patients as an orthodontic therapist. Many valued…
Orthodontics
Dealing with aggressive and challenging behaviour
David Lauder provides effective ways of responding to challenging patients Most patients get on well with their dentist and the…
Dentistry
Managing patient expectations
As patients asking dental professionals for specific treatment protocols rises, Derek Hamilton explores how to balance patient expectations with best…
Dentistry
The art of small talk
Lucy Nichols shares her top tips for starting conversations and building relationships with patients For many dentists, especially those who…
Dentistry
Communication in the modern dental practice
Cheryl Hayes explains how technology can be used to help improve communication with patients Effective communication is valuable in any…
Dentistry
Mastering the art of attracting new patients
What technique is most effective? Nigel Jones says it’s worth the effort to analyse the problem you are trying to…
Orthodontics
Six primary mistakes
Mary Fisher-Day says avoiding these six everyday mistakes will create positivity and increase success 1) Failure to say ‘thank you’…
Private Practice
Seeing both sides
Linda Miles considers the differing views from within the dental practice of lost chairtime Staff viewpoint The dental team members…
Private Practice
Are you in control?
Andrew Hepburn, Primespeak business manager for Software of Excellence, discusses how understanding patient behaviour can give dentists an ethical perspective…
Private Features
Communicating to grow
Simon Reynolds of Patient Plan Direct suggests key communicational tactics to nurture growth of a healthy base of private payment…
Private Features
Turning onlookers into players
Lina Craven looks at how to change ‘prospective’ patients into ‘real’ patients How confident are you that your practice is…
Ortho Features