Patient communication and experience

Shared vision: the case for personalised, partnership-based dentistry

Sarika Shah explores why a personalised, partnership-based approach to dental care matters for a successful practice. Dentistry is evolving –…

Patient management

Essential skills for treatment coordinators and how to develop them

Imagen Medina highlights the main skills that treatment coordinators need to put patients at ease and drive treatment uptake, plus…

Business

Helping patients understand and accept their treatment options by building emotional engagement

Align Technology explains why bridging the gap between clinical planning and emotional connection is key to helping patients truly envision…

Orthodontics

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Make or break – how language shapes patient experience

Lisa Bainham explains how language can make or break a conversation at a crucial moment in a patient’s experience of…

Business

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Skills4Dental: empowering dental teams through modern, measurable training

Skills4Dental explains how its integrated suite of dental training programmes can help practice teams to grow their skills and unlock…

Dentistry

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Small but mighty: how a single investment can boost patient loyalty

Nearly three years after launching Bourne Dental at SOBO, Ismail Qazi reflects on how his innovative approach to patient care…

Patient management

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Why AI is ‘truly revolutionary’ for patient communication

Liam McNaughton answers some of the biggest questions on the future of communication in dental practices – and how artificial…

AI & technology

Words that wow: using communication to shape the patient journey

Success in a healthcare setting relies on effective communication – Gareth Edwards and Zak Kara explain how they use language…

Business

‘Shaky and surreal’: coping with cardiac arrest in the dental practice

Lydia Austin explains how she managed a patient’s cardiac arrest in her practice and shares her advice for navigating severe…

Dentistry

Highlighting patient care in a complex implant case

Shi Karim and his patient discuss a recent implant case and the entire practice team’s award-winning approach to patient care.…

Clinical Dentistry

The advent of diagnostic testing in dentistry

Victoria Sampson explores diagnostic testing and how it can improve the patient journey. For nearly a century, our medical colleagues…

Dentistry

What I learned running a blood pressure pilot in my dental practice

After his dental practice took part in a blood pressure pilot, Jeff Sherer explains how the additional service helped to…

Dentistry

How to create a high-value patient experience in private dentistry

Private dentistry inevitably comes with a higher price tag than NHS treatment – Chris Nicholson explains how to ensure your…

Dentistry

Technology in dentistry: ‘You have to move with the times’

Cutting-edge technology is transforming the patient experience – Dental Sky explains why it is important to keep up to date.…

AI & technology

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Why being present is just as crucial as your dental skillset

Raabiha Maan shares a heart-warming tale of why your presence is as valuable as your skillset. They weren’t coming for…

Business

Why being a treatment coordinator is more than just a scan

Leanna Best details how a skilled treatment coordinator can elevate patient understanding to build business growth. Effective communication builds trust,…

Dentistry

Drilling through the chaos: balancing life and dentistry

‘Perfection is a myth’: Hira Arshad talks about balancing dentistry, kids and career goals. I often joke that I have…

Dentistry

Building patient trust with silence

Strength in silence: Raabiha Maan discusses the power of active listening in managing difficult dental encounters and gaining patient trust.…

Dentistry

How one AI tool can unlock hidden growth in your dental practice

VoiceStack explains how an AI telephone system could revolutionise your practice communications to unlock hidden revenue and growth. There’s one…

AI & technology

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