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Forging better partnerships with laboratories
The dental laboratory is a critical partner in practice success. Or at least it should be. The relationship that dentists…
Dentistry
Who’s the boss?
Many newly qualified dentists start their careers working in a practice owned by somebody else. In my experience, when starting…
Dentistry
Keeping schtum
Confidentiality is the cornerstone of good practise. All patients expect that personal and clinical information about them will be held…
Dentistry
To drill or not to drill
Successful relationships between dentists and patients depend on trust and goodwill. Preserving the rapport is crucial, but the balance within…
Dentistry
Nothing beats good manners
Most receptionists place great value on offering excellent customer care, whilst working in a busy, high-pressure dental reception. However, your…
Dentistry
Financial times
A junior colleague recently asked me when she should start seeking financial advice – should she speak to an adviser…
Dentistry
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