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Clear filters
Keeping schtum
Confidentiality is the cornerstone of good practise. All patients expect that personal and clinical information about them will be held…
Dentistry
Getting the most out of your referrals
Specialist referral is a well-established procedure in many countries and is becoming more common in the UK. However, a number…
Dentistry
Sealing the deal
Many articles have been written about aspects of the sale process, but this two-part series identifies the key problems that…
Dentistry
To drill or not to drill
Successful relationships between dentists and patients depend on trust and goodwill. Preserving the rapport is crucial, but the balance within…
Dentistry
Creating a clear vision
What is the difference between an organisation’s mission and its vision? When asked this, many business professionals, including dentists, find…
Dentistry
How to beat the summer blues
Every month I spend a full day on the telephone with my clients – that’s 15 minutes with each of…
Dentistry
Reaping the rewards
With so many demands made on a practice budget, it is important that any expenditure you make will benefit your…
Dentistry
Nothing beats good manners
Most receptionists place great value on offering excellent customer care, whilst working in a busy, high-pressure dental reception. However, your…
Dentistry
Creating a passion for dentistry
Dr David Hornbrook is one of dentistry’s most talented clinicians and has helped thousands of dentists fall back in love…
Dentistry
Nice deal for patients?
For many years now patients have been familiar with the dental mantra ‘visit your dentist every six months’. Many practices…
Dentistry
Hiring on all cylinders
Taking on a new associate happens regularly in many dental practices, and each and every time it occurs, it presents…
Dentistry
Sales reps: the new industry experts?
Admit it, when sales representatives come into your dental practice, they are often not given easy access to you, are…
Dentistry
High five
A great smile is now in great demand, thanks in part to media advertising by large companies and the proliferation…
Dentistry
Sheffield united
Outreach is the dental education buzzword of the 21st century. And as more dental schools embrace this new way of…
Dentistry
Contractually obliged
Contracts come in all shapes and sizes. But whatever form they take, if you sign one with an employer, principal,…
Dentistry
Safe and sound
It is only natural that dentists want to make their practices as safe as possible. Accidents happen relatively rarely but…
Dentistry
Survival of the fittest
As the Department of Health’s juggernaut careers towards the start of the new dentists’ ‘contrick’ there is still a major…
Dentistry
Treating patients not plaintiffs
While many claims in the courts for damages against dentists can at first appear easily defensible, it all too often…
Dentistry
Ortho and an English patient
Last year I had a teenage patient, Josie, who presented with buried upper canines that were buccally placed in the…
Dentistry
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