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Clear filters
Overcoming hurdles
Dentists have accomplished one of the greatest hurdles of their careers when they master case presentation skills. This involves more…
Dentistry
Strictly in confidence
At some time or another, every receptionist will encounter a situation where they will need to make a decision to…
Dentistry
How to motivate your patients
I’m on the road a lot, sharing systems with thousands of dentists and their teams. Recently, a dentist asked me:…
Dentistry
Reach for the best
How many times have you failed to achieve goals you have set for yourself? Perhaps the goal was too ambitious,…
Dentistry
Training DSAs in London’s East End
The Abbey Road training scheme for dental surgery assistants (DSA), which celebrated eight years of hard work this summer, is…
Dentistry
Who’s the boss?
Many newly qualified dentists start their careers working in a practice owned by somebody else. In my experience, when starting…
Dentistry
Evaluating your staff
The most important asset in a dental practice isn’t the equipment, the office location or the doctor’s clinical skills. It’s…
Dentistry
Soft skills on reception
Some of the aptitudes required to be a good receptionist can be taught and learned, whereas other are innate. Soft…
Dentistry
Getting into gear for 2007
Having long been an advocate of an annual retreat for business owners (preferably taken in August each year), I remain…
Dentistry
Putting ideas into action
There really is no magic to running a financially successful dental practice, as the majority of our clients know. There…
Dentistry
Responding to complaints
There will always be patients dissatisfied with the care they receive, or whose expectations are not met in some way…
Dentistry
Decision making in periodontics
If you get a spare few minutes you must read books by Malcolm Gladwell. His work is easy reading but…
Dentistry
Managing patient expectations
Good communication is vital. Get it right and the chances are that the consultation will proceed uneventfully with a satisfactory…
Dentistry
Conversation marketing
It’s time to start applying ourselves to some serious marketing, not just for the autumn sales campaign but also to…
Dentistry
Goodwill goes a long way
There are a number of key issues that the buyer and seller need to be aware of in the exasperating…
Dentistry
And the winner is . . .
Not many dentists would consider giving away £20,000 worth of treatment to be a sensible way of running a practice.…
Dentistry
Stress in the practice: a case study
When I ask the attendees at my practice management seminars if any of them are experiencing stress, they don’t raise…
Dentistry
Reducing the risk factor
Like good stand-up comedy, efficient investment relies on expert timing. Get it wrong and you could end up buying your…
Dentistry
Making a stand
Have you ever been concerned by something you’ve seen between a child and their parent/carer in the waiting room? The…
Dentistry
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