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Lottie Abbotts explains why regular patient satisfaction surveys and gathering reviews enables practices to understand their patients’ priorities and set a direction for the business that puts patients first and keeps them coming back. Like most of us, I am an avid online purchaser and am increasingly getting used to receiving emails from retailers asking…
Posted in Posts
Lottie Abbotts explains why automation has become one of the most influential building blocks in dental practice growth. When it first became evident that practice management systems could be used to drive business performance, it signalled a paradigm shift for the profession. Since then, robust recall and reminder processes have been identified as key drivers…
Posted in Posts
Lottie Abbotts explains why some dental practices are able to make the transition from solid performance and satisfactory results to being top performers. To transform a business from being merely ‘good’ to being ‘great’ requires change, and this encounters a fundamental challenge: in general, people do not like change. For change to happen, it requires…
