Donna Hickley

Donna Hickley

Author at Dentistry Online

Donna Hickey is head of compliance at DBG and has been working within the dentistry industry for the last 20 years. She was a dental nurse before joining DBG and now speaks regularly around compliance within the industry, particularly CQC and HTM 01-05.
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How to handle complaints

Donna Hickey explains how practices can deal with complaints effectively, while adhering to the GDC and the CQC principles. Having an effective complaints procedure in place helps dental professionals deal with unhappy patients courteously and promptly, providing the patient with a clear time frame of what to expect, while also giving the practice an opportunity … Continued

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