Following a conversation she had with a mentee on her mentorship programme, Manrina Rhode shares her top tips for improving patient interactions.
Dr Manrina Rhode is the multi-award winning CEO of DRMR, a leading cosmetic clinic in London. She is a visionary in dental aesthetics and an educator – now, she’s using her 22 years of experience to help others achieve clinical excellence.
Mastering patient communication is an art that can transform your dental practice and set you apart in the industry. Read Manrina’s top five tips to improve patient interaction and build trust.
1. Listen to your patients
Dentists often rush through consultations, but slowing down and giving patients time to talk is crucial.
While you may be juggling time constraints, it’s important that patients don’t feel hurried. Listening helps uncover more about their concerns and desires.
The more you understand, the better you can address their needs.
2. Give them your full attention
Though it may seem obvious, many dentists start conversations with their backs to patients.
Always face your patients, make eye contact, and be personable. Get your dental nurse to take notes so you can focus on meaningful communication without distraction.
3. Explain what you’re doing
While performing routine checks, such as an oral cancer screening, vocalise what you’re doing. Patients appreciate knowing the thoroughness of your work, which helps establish you as a trusted expert.
4. Use visual aids
Scanning, taking X-rays, and showing photos to patients at the end of the appointment can enhance understanding.
Visual aids make complex treatments easier to explain and improve overall communication.
5. Use photo editing software
Using tools like Photoshop or Airbrush to show patients potential results can make a big impact. When they see the potential outcomes of their treatments, they are more likely to invest in improving their smiles.
If you’re ready to elevate your communication skills and advance your dental career. The Manrina Rhode Mentorship Programme could be perfect for you; it offers expert guidance for dentists who want to refine patient interactions and grow their practice.
Find out more or sign up at drmrlondon.co.uk/courses/
This article is sponsored by DRMR.
