Your waiting list isn’t the problem. Your triage is.
Your waiting list isn't the problem. Your triage is.
Delegates will learn how remote triage is transforming NHS orthodontic contract performance. Using real data from Tony Rickwood, this session covers how to clear waiting lists faster, protect specialist chair time, and drive private patient growth alongside NHS delivery.
Learning outcomes
- Understand why traditional in-chair triage is a contributor to NHS contract underperformance and waiting list growth
- Learn how to implement a remote digital screening pathway that filters patients before they occupy specialist chair time
- Apply a structured case flagging system (green, purple, OH hold) to manage patient readiness and protect clinical capacity
- Identify how removing triage burden from the specialist chair creates the conditions for consistent NHS contract delivery and early completion
- Recognise the commercial opportunity that efficient NHS triage unlocks, including conversion of waitlisted patients into self-funded private starts.
Speaker: Tony Rickwood
Tony spent 25 years managing large-scale retail operations for Tesco before moving into dentistry in 2015. Joining Pallant Orthodontics as business manager, he helped grow the practice from six to 30 staff across two sites, including building a second specialist practice from the ground up. Over 11 years he led NHS contract management, practice rebranding, treatment coordinator integration and in-house 3D printing. He now runs TDBM, an orthodontic consultancy supporting practices across the south with operational strategy and practice management training.
This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of digital orthodontics.
This CPD meets the criteria for the GDC’s development outcome C
Data notice: This webinar is hosted by Dentistry.co.uk (Finlayson Media Communications Ltd) on behalf of DentalMonitoring who is the Data Controller for your registration and attendee data. We act as Data Processor and will share your registration and attendance details with them for webinar administration and follow-up. See our Webinar Terms & Conditions for more details.
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