Why good people really leave your practice (and how to keep them)
Why good people really leave your practice (and how to keep them)
You can't hire your way out of a practice people don't want to stay in.
Mark Topley explains why good people really leave (it's rarely pay), what makes them stay, and the leadership moves that build a team holding its standards whether or not you're in the building.
Learning outcomes
- Understand why persistent recruitment problems are usually retention and leadership problems in disguise, and where the real cost sits
- Explore the main reasons good team members leave, and the handful of things that actually make them stay
- Four practical leadership levers to keep more of your people: clarity, a leadership layer that leads, standards and rhythm, and growth
- How building a team that runs well without you protects your people, your energy and the value of your practice
- One clear, low-cost step to take next week.
Speaker: Mark Topley
Mark Topley is a leadership and culture specialist working with dental practice owners and practice managers through Exceptional Team Performance. His work builds practices where the standards hold when the owner isn't in the building, and he works with principals and managers together, because that is where most of the friction sits.
He has spent 25 years in dentistry, including thirteen years leading the charity Bridge2Aid in Tanzania. He runs the Practice Manager Bootcamp in partnership with Practice Plan, speaks at the BDA, the Dentistry Show, FDI and Dentown, and writes regularly for Dentistry.
This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of Why good people really leave your practice (and how to keep them).
This CPD meets the criteria for the GDC’s development outcome B.
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