patient experience

Latest Stories
EMS is on a mission to disrupt – with ‘no plans of slowing down’
It’s more than airflow: Dentistry’s Lucy Veal visits EMS HQ in Switzerland to explore the company’s journey so far and…
AI & technology
The wow effect: elevating the patient experience
Tracie Barnett explains how treatment coordinators (TCOs) can make subtle tweaks to the patient experience to create that wow effect.…
Which song is most calming to patients in a dental waiting room?
New research has revealed which song has the most positive impact on patients in a healthcare waiting room. Practice management…
Workshop tour: first-class patient experience without breaking the bank
Practice Plan shares the details of their How to Build a Team of High Flyers workshop tour, led by Barry…
From dental nurse to client experience manager: finding your strengths
Gemma Forsythe chats to Chloe Phillips about her journey from trainee dental nurse to client experience manager, and the importance…
Dental Nursing
Chatbots: improving patient experience
Your front of house team may be second to none, says Faye Mear, but chatbots can do what no person…
Going beyond for your patients
Join Keely Thorne as she explains how to provide great patient experience during a free webinar at 19:00 on 12…
A digitally-powered patient experience
Align Technology’s March digital excellence series focuses on the digitally powered new patient experience  On 21 February 2022 in Birmingham,…
How to enhance your patient journey with patient finance
Eleanor Young talks about how removing financial barriers and having crucial conversations with patients may lead to a better patient…
Implant dentistry
Why feedback is key to the success of your practice
Hazel Adams highlights the benefits of requesting feedback. Whether positive or negative, you should welcome feedback at your practice. It…
Private Practice
Using patient advocacy to grow your practice
Neil Hillyard explains how patients can help support your marketing and attract new patients to your practice. Wouldn’t it be…
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