VoiceStack explains how an AI telephone system could revolutionise your practice communications to unlock hidden revenue and growth.
There’s one piece of equipment in your practice that has the power to transform growth, improve patient experience, and shape key business decisions. Your practice phone system.
It’s the backbone of patient communication, the lifeline for turning enquiries into appointments.
Yet many UK dental practices overlook its true potential and the valuable insights hidden in the call data that could drive your practice forward. That’s where AI comes in.
Introducing VoiceStack: the AI phone system designed specifically for dental practices. By analysing every conversation, VoiceStack uncovers hidden patterns in patient enquiries, reveals missed opportunities, and gives your team the clarity to convert more calls into booked appointments.
Because missed calls are hurting your growth
Word of mouth is why most patients call your practice – but here’s the catch: stats show, on average, 32% of calls are missed. That’s a major setback and a huge growth blocker.
So how are UK practices tackling this problem with VoiceStack? First, VoiceStack identifies where calls are missed, giving you clear data to quickly improve workflows.
VoiceStack’s AI transcribes voicemails in real-time, classifies them – whether it’s an emergency or a new enquiry – and sends an instant email alert to the right team member for a swift response.
Unlike typical phone systems, VoiceStack tracks which calls have been responded to and measures response times. This motivates your receptionists to respond faster, turning callbacks from hours to minutes.
Case study: Damira Dental Studios (42+ locations)
Damira Dental Studios, a leading provider of NHS and private dental services across 42 UK locations, were intrigued by how VoiceStack could improve call handling and patient engagement and so entered into a trial with a few practices. The results:
- 15% increase in new patient growth
- 50% conversion of missed opportunities into appointments
- £35k in additional revenue in just 30 days
- Decision to move the entire group to VoiceStack as their telephony partner.
Leverage AI to boost your enquiry-to-appointment conversion rates
Most dental practice owners have no idea what percentage of their new patient calls actually turn into appointments. For a long time, tracking that crucial metric was complex and time consuming.
Research shows most practices convert less than 50% of their enquiries into booked appointments.
Now, imagine flipping that number on its head. With VoiceStack, UK practices are consistently reaching 85% conversion rates. How is that possible?
By analysing every conversation, VoiceStack provides clear insights into what turns an enquiry into a booked appointment.
Case study: Rothley Lodge Dental Practice
Dr Simon and Meghan Chard, owners of Rothley Lodge Dental Practice, adopted VoiceStack to enhance call conversions. Within weeks, AI insights helped them:
- Increase call conversion from 10% to 60%
- Generate an estimated £90k in additional revenue
- Identify specific training opportunities with reception staff.
Empowering your team to maximise opportunities
Not every patient books on the first call, but many are still interested. A well-timed follow-up can make all the difference. The challenge? Knowing which enquiries are worth revisiting and how to approach them.
VoiceStack’s Potential Opportunities feature highlights enquiries with a strong chance of converting, giving your team clear guidance on who to follow up with and what to say. And it goes further.
Unlike generic AI phone systems, VoiceStack is trained on real dental call data. It doesn’t just transcribe – it analyses and scores every conversation, providing an objective view of team performance.
It tracks:
- Customer service skills – how well does your team engage, listen, and guide patients?
- Appointment booking effectiveness – are they clearly communicating treatment options and securing bookings?
Case study: Dental Excellence (three plus locations)
Dental Excellence UK, known for its innovation, adopted VoiceStack to streamline patient communication. The results?
- £30k in reactivated treatments in just 30 days
- Increase call conversion from 40% to 90%.
Unblock your dental practice growth potential with AI that works
Practices like Damira Dental Studios, Rothley Lodge and Dental Excellence UK have already increased appointment bookings, improved team efficiency, and built stronger patient relationships with VoiceStack. Your practice can do the same.
Ready to improve your practice’s performance? Book a free demo today to see how VoiceStack can transform your results.
This article is sponsored by VoiceStack.
