This webinar will provide dental professionals with practical strategies for handling patient complaints, reviews, and feedback effectively and professionally.
The speaker, Lisa Bainham, will help to equip attendees with the confidence to respond appropriately to difficult or unfair patient interactions while maintaining a positive patient-practice relationship. Lisa will also explore proactive measures to help prevent complaints and foster a culture of accountability and continuous improvement within the dental team.
Learning outcomes
- Recognise common challenges associated with patient complaints, reviews and feedback, and understand their impact on the practice
- Develop appropriate, professional and constructive responses to patient complaints and negative reviews
- Implement practical strategies to de-escalate difficult situations and turn negative experiences into positive outcomes
- Apply proactive measures to minimise complaints, including clear communication, patient expectation management and accountability within the team.
Dentistry Webinar - Live Webinar
19 March 7:00pm, London UK
Navigating complaints, reviews and feedback with confidence
Speaker: Lisa Bainham
Lisa Bainham
Lisa has gained a wealth of knowledge and experience over her last 24 years as a practice manager and is now supporting other practice managers in her role as president of the Association of Administrators and Managers (ADAM), which has members throughout the UK.
She often speaks at dental shows and events, covering a wide range of topics including leadership, team building, complaint handling, marketing, customer service and patient journey training.
Lisa also runs her own dental training and consultancy business, Practice Management Matters, helping other practices thrive and create award winning teams and services.
Click here to sign up to the webinar.
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