This webinar will explore how to streamline your daily operations, recruit and retain top talent, and develop a team culture that drives performance and retention. Whether you're a principal, practice manager or aspiring group owner, this session will equip you with actionable insights to take your team and systems to the next level.
Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for 30 years and will 'celebrate' 55 years of full time work in September 2025. Although age 71, Chris has no plans to retire and promises that he will be working in dentistry for many years to come.
Chris spent the first 17 years of his working life in the corporate sector and followed this with 33 years of running small private businesses. The different dynamics of both worlds have given him the valuable gift of knowing how to operate – and communicate – in both.
In 1993, Chris decided to make the transition from financial services to business coaching and became one of the first UK students at Coach University, from where he graduated as a certified coach.
Recognising the opportunity in the dental profession, 1997 saw the creation of The Dental Business School (DBS) and the development of a 12-month business coaching program for dental practice owners and their teams, delivered to over 1,000 UK dental practices in the following 10 years.
As a sought-after public speaker, he is dynamic, energetic and charismatic. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. He has also been a member of the UK’s Dentistry Top 50 list every year since its inception.
Chris has coauthored two books, Profitable Dental Practice with Dr Philip Newsome and The E-Myth Dentist with business guru Michael Gerber. He is also an advisor to the dental charities Bridge2aid and The Mouth Cancer Foundation.
In 2014 he appeared as a 'castaway' in the first season of the popular reality TV show The Island with Bear Grylls. His main professional focus now is through his Extreme Business brand, providing coaching and mentorship to independent dentistry around the world via virtual consultancy, practice visits, a workshop programme and an online learning platform.
During the 2020 COVID-19 pandemic, Chris created a regeneration coaching programme, helping practices to survive lockdown and to bounce back higher following their return to work. He now offers The Extreme Business 100 – working with just 100 dental businesses each year to help them grow profits by 100% in 36 months.
Chris is a retired marathon runner (trying to make a come back), an active long-distance cyclist and enjoys extreme adventures, preferably in places where there is no internet available!
Dr Sandeep Kumar can only be described as a trailblazer in the world of Invisalign. He is one of Europe’s leading Invisalign Diamond Apex providers and has created more than 6,000 beautiful new smiles with Invisalign in his private clinics.
Sandeep came to the UK in 1998 after graduating as a dentist in India. He qualified with the General Dental Council (GDC) in 2000 and on the lookout for his next opportunity, bought his first NHS practice in 2003.
With an ambitious drive, Sandeep soon added to his practice portfolio and when launching his first private dental clinic in 2007 he recognised the potential to harness Invisalign’s consumer appeal and value to differentiate his practice. He implemented a highly successful lead generation and nurturing process and his Invisalign journey began.
More than 20 years later, Sandeep now owns three successful private dental brands including MiSmile, the UK’s first Invisalign-only clinic. He grew his annual Invisalign case submissions from just seven in the first year to over 2,000 cases annually in 2024.
In 2015, Sandeep launched The Mismile Network after innumerable requests by other practitioners to learn the secrets of his success. The Mismile community now comprises more than 600 practices, and collectively have created more than 50,000 Invisalign smiles and is the largest provider of Invisalign in the UK, an achievement Sandeep is immensely proud of.
Never one to stand still, in 2021 Sandeep co-founded Smmmile, a rapidly growing group of dental stores dedicated to delivering happiness to patients with Invisalign. Smmmile’s luxury boutique stores are state-of-the-art utilising the latest technology to deliver the best possible patient experience.
In 2022, Sandeep founded ‘Mastering your Invisalign Business’, a one-day interactive learning experience allowing ambitious general dentists to understand how to build a million-pound Invisalign business. In the first three years, more than 1,500 general dentists have completed the experience with astounding feedback.
Sandeep loves to share his passion for Invisalign with the wider industry and can often be found on stage speaking and training others on the opportunities Invisalign can harness.
Dr Krupal Shah, a King’s College London dentistry graduate and visionary entrepreneur, redefined the UK dental industry by founding a network of private clinics in central London.
With over 15 years in the field, he became the youngest and largest standalone provider of Invisalign in the UK, with his clinics completing in excess of 10,000 cases. Clinically retired at 33, Krupal is renowned for his expertise in clinic design, marketing, and business growth strategies, significantly boosting clients’ revenues and garnering prestigious awards.
Beyond dentistry, he contributes to startups and advisory boards, dedicating his life to mentoring others towards business freedom and personal fulfilment.
This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of People, process, progress: scaling dental practices with smart ops and talent.
This CPD meets the criteria for the GDC’s development outcome B.