Next generation business success: aligning compliance, culture and team performance
This webinar will help dental business leaders understand the differences between generational groups in today’s workforce and how these impact motivation, engagement and retention.
It will show how awareness of generational needs and preferences can strengthen compliance by improving communication, clarity, and accountability.
Leaders in dentistry attending the webinar will be equipped with strategies to succeed with a multi-generational team – creating workplaces that are both compliant and attractive to the next generation.
Learning outcomes
- Describe the key characteristics and workplace expectations of baby boomers, gen X, millennials, and gen Z
- Recognise how generational differences influence engagement, communication, and retention in dental businesses
- Identify common myths about younger generations and replace them with evidence-based insights
- Understand how cultural alignment across generations supports compliance through clear systems, accountability, and consistent leadership behaviours
- Apply practical strategies to engage multi-generational teams – from recognition and flexibility to inclusion and development opportunities.
Speaker: Mark Topley
Mark Topley is a leadership and culture specialist working with dental practice owners and practice managers through Exceptional Team Performance. His work builds practices where the standards hold when the owner isn't in the building, and he works with principals and managers together, because that is where most of the friction sits.
He has spent 25 years in dentistry, including thirteen years leading the charity Bridge2Aid in Tanzania. He runs the Practice Manager Bootcamp in partnership with Practice Plan, speaks at the BDA, the Dentistry Show, FDI and Dentown, and writes regularly for Dentistry.
This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for x hours of enhanced CPD in the subject of Next generation business success: aligning compliance, culture and team performance.
This CPD meets the criteria for the GDC’s development outcome B
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