From chaos to clarity: a PM’s guide to building confident, high-standard teams
This webinar will equip practice managers (PMs) with the confidence and practical tools to lead their teams.
The session will show how to lead yourself first, set clear expectations, communicate direction and build a culture where people thrive.
Learning outcomes
- Understand the foundations of confident leadership and why PMs must lead themselves first
- Communicate vision, direction and expectations clearly so the team knows the identity, purpose and story of the practice
- Build a stronger team culture by defining behaviours and reinforcing what is created or allowed
- Use high-support/high-challenge communication to improve performance and confidence across the team
- Delegate with authority, not tasks, and create simple systems that increase ownership and reduce PM overwhelm.
Speaker: Mark Topley
Mark Topley is a leadership and culture specialist working with dental practice owners and practice managers through Exceptional Team Performance. His work builds practices where the standards hold when the owner isn't in the building, and he works with principals and managers together, because that is where most of the friction sits.
He has spent 25 years in dentistry, including thirteen years leading the charity Bridge2Aid in Tanzania. He runs the Practice Manager Bootcamp in partnership with Practice Plan, speaks at the BDA, the Dentistry Show, FDI and Dentown, and writes regularly for Dentistry.
This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of From chaos to clarity: a PM’s guide to building confident, high-standard teams.
This CPD meets the criteria for the GDC’s development outcome B
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