patient communication

Seeing both sides

Linda Miles considers the differing views from within the dental practice of lost chairtime Staff viewpoint The dental team members…

Private Practice

Are you in control?

Andrew Hepburn, Primespeak business manager for Software of Excellence, discusses how understanding patient behaviour can give dentists an ethical perspective…

Private Features

Communicating to grow

Simon Reynolds of Patient Plan Direct suggests key communicational tactics to nurture growth of a healthy base of private payment…

Private Features

Turning onlookers into players

Lina Craven looks at how to change ‘prospective’ patients into ‘real’ patients How confident are you that your practice is…

Ortho Features

Giving patients added value

Tracy Stuart of NBS Training describes how to offer added value to improve the perception of your practice in the…

Private Features

Eight steps to turn phone calls into patients

Although taking phone calls in your practice may seem like a no-brainer, Patient Pursuit’s Keaton Marks explains how the way…

Private Features

Attracting prospective patients

‘Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust’  Zig Ziglar What I…

Orthodontics