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Priya Sharma summarises the best way to face a complaint, while making it a learning experience for the entire dental team. A complaint is never welcome. There is a general fear among dental professionals about receiving complaints. The stimulus of a complaint is often an erosion in the interpersonal relationship between the patient and dental…
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Priya Sharma explains the importance of gaining patient consent when it comes to orthodontic and dental care. Informed consent is a fundamental and crucial aspect of providing dental care to patients. It is a continual process where the patient has full autonomy to exercise their rights in the decision-making process in their orthodontic and dental…
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Priya Sharma explores the importance of non-verbal communication and how it can lead to better patient relations. It is often what you don’t say that counts. In fact, a very small percentage of your message is conveyed through words. Non-verbal communication – which comprises posture, facial expression, eye contact, hand gestures, body movements and tone…
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With confusing guidance over how to react to COVID-19, Priya Sharma clarifies how dental practices should react. The COVID-19 pandemic has had a profound and substantial impact globally. In the United Kingdom, we have had over 600,000 confirmed positive cases and, unfortunately, 42,875 deaths. As you read this these numbers continue to escalate quite rapidly.…
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With lots of speculation floating around dentistry about COVID-19, Priya Sharma answers some frequently asked questions. It has been an unprecedented and surreal year as the world faces the powerful COVID-19 pandemic. The impact in the field of dentistry has been profound. COVID-19 has become part of our new normal. As such we must adapt…
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Managing patient expectations. The explosion of social media has brought a new wave of patients seeking to create the best aesthetic version of themselves, says Priya Sharma. Aesthetic dental treatments have risen in recent years, as has the level of patient expectations. Unrealistic ‘filtered, airbrushed’ celebrity culture constantly bombards social media. This has led people…
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Priya Sharma says that being skilful at the art of communication will allow for an increase in patient satisfaction and successful dental outcomes. What is communication? Simply put, communication is defined as the ‘imparting or exchanging of information by speaking, writing, or using some other medium’. Described in such a manner it seems to be…
