This webinar explores both the risks and benefits of using social media in a personal, professional and practice context, with a particular focus on responding to and engaging with patients online.
The session aims to raise awareness of common risks associated with social media use by dentists and dental practices, including interactions with patients and the public.
It will also examine practical and appropriate ways to engage with patient comments and feedback, helping to minimise potential risks while maintaining professionalism.
MDDUS risk adviser Kay Louise Grant will review the relevant regulatory requirements and best practice guidance governing dentists’ use of social media.
The webinar will highlight common pitfalls and share practical tips for managing your online presence, covering both personal and professional accounts, as well as best practice for responding to patient feedback online.
Learning outcomes
- Explore the risks (and benefits) involved in personal, professional and practice use of social media in responding to and engaging with patients
- Understand the common risks associated with personal, professional and patient use of social media
- Explore ways of engaging and responding to patient comments, so that mitigate common risks are mitigated
- Apply the knowledge gained in the webinar to risk assess and manage personal, professional and practice use of social media.
Dentistry Webinar - Live Webinar
17 February 7:00pm, London UK
Social media risks for dentists
Speaker: Kay Louise Grant
The speaker
Kay Louise Grant joined MDDUS in 2019 with a background in GP practice management and has since graduated with a master’s in healthcare ethics and law. She has worked with many multidisciplinary healthcare teams across the UK advising on delivering safe, effective care for patients and highlighting emerging risks within the sector.
You can sign up for the webinar here.
Catch up with previous on demand webinars:
- New technology for dentists to complete orthodontic treatments in days
- NHS dentistry 2026: contract reform and bridging the access gap
- From chaos to clarity: a PM’s guide to building confident, high-standard teams
- Beyond Google reviews: why your reputation strategy needs a rethink in 2026
- CQC and dentistry in 2025: from compliance to consequences.
