Two months on from the introduction of the amendment to the NHS Dental contract in Wales, how are practices coping with the changes? Some better than others as Practice Plan Regional Support Manager, Louise Anderson, outlines to host, Guy Hiscott, in this LinkedIn Live recording.
The devil is in the detail when it comes to contracts. However, the rushed nature of the introduction of the changes left practices desperately scrabbling around for information.
As Health Boards were equally as starved of guidance, practices were forced to resort to WhatsApp groups to try to bring each other up to speed on how, among other things, to ensure rejected claims get through in fewer than four attempts!
Practices are not alone in feeling uninformed. Communication with patients about the implications of the new contract, where it exists at all, has been poor. Posters outlining the new pricing structures and charges arrived weeks into the life of the new contract.
The switch from three charging bands to a care package model leaves both front desk staff and patients in the dark as to how much things will cost until after the examination. This, coupled with an increase in patient charges and recall rates extended to as long as two years for the dentally fit has resulted in pressure on front of house teams as they cope with disgruntled patients.
However, Louise strikes a more optimistic note when outlining how she has been supporting practices with affordable plans. Typically priced between £10 and £15 per month, these membership plans offer practices a way to ensure committed regular attending patients can be seen annually and maintain their continuity of care while spreading the cost. They also offer an additional income stream while contract holders assess their situation.
Despite describing things as ‘bleak’, Louise’s advice is to pause and remember this is a learning year. Keep open the lines of communication, learn from your peers and explore all options.
There’s never been a safer time to leave NHS dentistry. If you’re considering your options away from the NHS and are looking for a plan provider who will hold your hand through the process at a pace that’s right for you, you’re in safe hands with Practice Plan.
You can start the conversation today by calling 01691 684165 or booking your one-to-one NHS to private conversation at a date and time that suits you, just visit Book Your Conversation with a Welsh NHS to Private Conversion Expert – Practice Plan
This article is sponsored by Practice Plan.
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