This webinar will explore how to streamline your daily operations, recruit and retain top talent, and develop a team culture that drives performance and retention. Whether you’re a principal, practice manager or aspiring group owner, this session will equip you with actionable insights to take your team and systems to the next level.
Learning outcomes
- Identify operational bottlenecks that hinder growth and how to eliminate them
- Apply proven recruitment techniques to attract and secure the right team members
- Develop strategies to boost staff retention and job satisfaction
- Foster a practice culture that supports scalability and team accountability.
Dentistry Webinar - On-demand
People, process, progress: scaling dental practices with smart ops and talent
Speaker: Chris Barrow, Dr Sandeep Kumar, Dr Krupal Shah
Chris Barrow
Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for 30 years and will ‘celebrate’ 55 years of full time work in September 2025. Although age 71, Chris has no plans to retire and promises that he will be working in dentistry for many years to come.
Chris spent the first 17 years of his working life in the corporate sector and followed this with 33 years of running small private businesses. The different dynamics of both worlds have given him the valuable gift of knowing how to operate – and communicate – in both.
In 1993, Chris decided to make the transition from financial services to business coaching and became one of the first UK students at Coach University, from where he graduated as a certified coach.
Recognising the opportunity in the dental profession, 1997 saw the creation of The Dental Business School (DBS) and the development of a 12-month business coaching program for dental practice owners and their teams, delivered to over 1,000 UK dental practices in the following 10 years.
As a sought-after public speaker, he is dynamic, energetic and charismatic. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. He has also been a member of the UK’s Dentistry Top 50 list every year since its inception.
Sandeep Kumar
Dr Sandeep Kumar can only be described as a trailblazer in the world of Invisalign. He is one of Europe’s leading Invisalign Diamond Apex providers and has created more than 6,000 beautiful new smiles with Invisalign in his private clinics.
Sandeep came to the UK in 1998 after graduating as a dentist in India. He qualified with the General Dental Council (GDC) in 2000 and on the lookout for his next opportunity, bought his first NHS practice in 2003.
With an ambitious drive, Sandeep soon added to his practice portfolio and when launching his first private dental clinic in 2007 he recognised the potential to harness Invisalign’s consumer appeal and value to differentiate his practice. He implemented a highly successful lead generation and nurturing process and his Invisalign journey began.
More than 20 years later, Sandeep now owns three successful private dental brands including MiSmile, the UK’s first Invisalign-only clinic. He grew his annual Invisalign case submissions from just seven in the first year to over 2,000 cases annually in 2024.
In 2015, Sandeep launched The Mismile Network after innumerable requests by other practitioners to learn the secrets of his success. The Mismile community now comprises more than 600 practices, and collectively have created more than 50,000 Invisalign smiles and is the largest provider of Invisalign in the UK, an achievement Sandeep is immensely proud of.
Krupal Shah
Dr Krupal Shah, a King’s College London dentistry graduate and visionary entrepreneur, redefined the UK dental industry by founding a network of private clinics in central London.
With over 15 years in the field, he became the youngest and largest standalone provider of Invisalign in the UK, with his clinics completing in excess of 10,000 cases. Clinically retired at 33, Krupal is renowned for his expertise in clinic design, marketing, and business growth strategies, significantly boosting clients’ revenues and garnering prestigious awards.
Beyond dentistry, he contributes to startups and advisory boards, dedicating his life to mentoring others towards business freedom and personal fulfilment.
Click here to sign up to the webinar.
Catch up with previous on demand webinars:
- Beyond the X-ray: confidence for teams, clarity for patients
- Consent in dentistry: navigating legal and ethical standards
- Driving efficiencies and lowering costs with new innovations in automation
- The future of dental SEO: how to stay ahead in an AI-driven world
- Infection control update and mythbusters.
