Vivak Shah, owner and director of Saving Smiles, explains why a first-class service makes all the difference when it comes to choosing an equipment supplier.
Choosing a reliable company with a history of first-class customer service and innovation is imperative can make all the difference to your purchasing experience. W&H is dedicated to designing, manufacturing and distributing state-of-the-art handpieces alongside surgical and sterilisation, hygiene and maintenance solutions, using the latest technology and techniques.
As a leading manufacturer, W&H offers a range of turbines, and straight and contra-angle handpieces along with a complete selection of compatible accessories to meet all your clinical needs. Together with unrivalled technical support, W&H ticks all the boxes.
High quality equipment is crucial to the efficient running of your practice and to achieving optimal treatment outcomes. For that reason, it is important that dentists take their time when choosing products, as it might make all the difference to the end result.
When asked why he liked W&H products, Dr Vivak Shah, owner and director of Saving Smiles, a group of three dental practices in Northamptonshire, was clear about the choices he makes.
‘I am passionate about dentistry and providing top quality treatment to my patients. In order to be able to do this I am reliant on great teams in all my practices, along with incredible, high-quality equipment,’ he said.
‘This is why I use a range of W&H products across all my practices, including: Lisa sterilisers, RO systems, Assistina Twin and handpieces – including the electric handpiece – which is my favourite.
‘I have been using the Implantmed for my surgical work for over 10 years in conjunction with the Piezomed and W&H surgical handpieces, to date I am pleased to say they have never let me down. The Lisa increases efficiency, reduces running costs and is an absolute workhorse, ideal for a busy practice.’
First-class service
Electric handpieces, known to many as speed increasing handpieces, have grown in popularity in recent years. One of the main reasons for this is the system’s ability to maintain a fixed and constant speed regardless of the load. Together with reduced aerosol dispersion and less vibration assisting with precision and increased efficiency, they have become a popular addition in practices.
Even the most high-quality, robust equipment requires regular servicing and may breakdown or require replacement parts, so finding a manufacturer that offers a first-class repair service and technical support is crucial.
Dr Shah tells us why he chose Premium Care Contracts from W&H for all his decontamination equipment: ‘The customer service from W&H has been excellent, I have received efficient, professional service from exceptional engineers.
‘It is important to know that they will provide a quality service and use only genuine spare parts, giving me full peace of mind. This high level of commitment from a business like W&H is exactly what a busy dental surgery requires. I would not hesitate to recommend W&H and their products.’
Altogether, buying dental equipment requires a great deal of consideration and careful planning, but with the right support from a knowledgeable manufacturer like W&H you can rest assured that you’ll find the perfect solutions to your needs.
To find out more visit www.wh.com/en_uk, call 01727 874990 or email [email protected].
