Medenta invests in new technology to offer its lowest ever rates for patient finance

Patient finance company Medenta has relaunched itself with new lower rates, new technology and a new brand.

The company, which has been established for 15 years, has formed a new partnership with its sister company, Wesleyan Bank, a specialist lender to dentists.

This means that, as the credit broker, Medenta can offer its lowest ever subsidy rates. For example, based on an interest-free credit over 12 months, the rate has dropped from 7.95% to 5.27%.

Richard Scarborough, head of Medenta, said: ‘We’ve always known that one of the hurdles that dental practices need to overcome is the cost associated with patient finance.

‘That is why one of the main changes we have made is our finance provider, which means that we can potentially save dental practices a third on their current subsidy rates.

‘We also know that the way in which practices and patients interact with each other has evolved, so we have introduced two new systems to provide the best support we can.’

Effective and efficient

Medenta has invested in a new treatment finance portal and a new e-learning suite to help practices offer patient finance more effectively and efficiently.

The treatment finance portal is specifically tailored to dental patient finance and enables the application to be completed in the practice by the dental team or remotely by the patient (on their phone, tablet or PC).

There is an in-built chase protocol with reminder emails sent to patients that have chosen to complete the application remotely. Above all, the system has been designed to make it as user friendly as possible for the practice and patient.

The e-learning suite provides comprehensive training materials for the entire team. It consists of bite-size modules on topics such as clinician engagement, compliant conversations and processing applications.

Some modules also include test questions, downloadable certificates and verifiable CPD.

Alongside these changes, Medenta has undergone a rebrand to reflect its new relationship with Wesleyan Bank.

Richard added, ‘It’s important to stress that our expertise remains and we’ve used this to develop our support.

‘Our business development managers are still on hand to provide expert guidance and our day-to-day specialist support is still provided by our friendly head office team who have an in-depth knowledge of dentistry and the regulatory requirements.

‘For me personally, as the head of Medenta, our new systems coupled with our superb customer service, highlights the commitment we’ve always had and the benefits we strive to bring to our customers.’

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