Successfully migrating from capitation to membership plans in only three months
Alan Clarke, founder and clinical lead at Paste Dental, joins Simon Reynolds (managing director) and Dan Nulty (business development manager), to discuss why he decided to ditch capitation (care) style plans in his practice and migrate to a membership plan offering.
The change was managed at the same time the practice switched plan providers, utilising the bulk transfer method for a seamless transition, which also resulted in significant plan administration cost savings. Alan shares his rationale for the change, how everything was communicated to patients, and the high retention rate of plan patients, and goes on to discuss the importance and secrets of growing your own practice brand when it comes to dental plans.
Learning outcomes
- The ongoing challenges and risks of running capitation (care) plans
- Why membership plans are a simpler and better concept for modern dentistry
- How to communicate the change to patients that already have a capitation plan
- How the change can be efficiently managed alongside switching plan provider thanks to the bulk transfer process
- Why practice branding is so important over promoting a third party brand
- How to grow a successful membership plan base.
Speaker: Simon Reynolds
Simon Reynolds is the managing director of Patient Plan Direct, providing low-cost and effective dental plan administration. What sets them apart is that admin fees are often two to three times less than other major plan providers, ensuring that practice owners retain more of their plan income.Speaker: Dan Nulty
Dan Nulty worked for Natwest Bank for 16 years in various roles, including Business Advisor, Private Banking Manager, and, latterly, as a Healthcare Manager. He went on to work for dental supplies and equipment provider, Dental Directory, as an Equipment Consultant before joining Patient Plan Direct in 2020 as a Business Development Manager.
Speaker: Alan Clarke
Dr Alan Clarke is committed to dental excellence. Having studied in London, Los Angeles, and Abu Dhabi, he offers market-leading expertise in cosmetic and restorative dentistry. Alan started Paste’s journey in 2020 and has been building a dental practice like no other.
This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of Successfully migrating from capitation to membership plans in only three months.
This CPD meets the criteria for the GDC’s development outcome B.
