Pulp friction – how to handle drama within your dental team

This webinar will introduce participants to ways of avoiding conflict and/or resolving conflict and complaints within the general practice setting.

Lisa will discuss the main causes of drama and how we can train our teams to swerve the stress it can cause.

Attendees will be guided on how to prevent complaints and be provided with a complaint handling update. They will also be introduced to effective communication techniques to resolve conflict easily and guided on how to create a harmonious team.

Learning outcomes

Avoid and/or deal with complaints effectively
Communicate effectively in order to resolve complaints easily
Train teams to avoid stress
Help create a harmonious team.

Speaker: Lisa Bainham

Lisa Bainham began her career as a dental nurse in 1994 and became practice manager at The Old Surgery Dental Practice in Crewe in 1998. Since then, Lisa has gained a wealth of knowledge and is currently supporting other practice managers in her role as president of ADAM (The Association of Administrators and Managers), as well as becoming a well-known name within the dental industry.

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This Continuing Professional Development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of Pulp friction – how to handle drama within your dental team.

This CPD meets the criteria for the GDC’s development outcome B

Lisa Bainham

Practice Manager and President of ADAM