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Webinar Details
The Speakers
CPD Certificate

How to acquire patients who are more like raving fans with a world-class patient experience

This webinar will review the pitfalls that most practices fall into daily and spot the easy wins in creating a patient and client experience that feels like anything but ‘going to the dentist’.

Learning outcomes

  • People don’t buy things, they buy people. What are the key systems that make our day tick like clockwork and mean we can just be ‘us’?
  • Vocabulary – so what? Alternatives for words and phrases that make us cringe and set the wrong tone
  • Patient journey – which touch points, when and how to avoid them looking contrived
  • Choreography and CRM planning to never drop a ball
  • How to get more reviews and referrals without being pushy.

Find out more about Zak & Gareth and Cosmetic Dentistry in Bournemouth.

Speaker: Gareth Edwards

Gareth and Zak co-founded Smile Stories in Bournemouth, a clinic renowned for never being over-formal or old-fashioned, through recognising that collaboration makes so much more sense than competition. Both have more than 10 years of experience in all walks of dentistry including international study and practice. But in their non-clinical lives they are most obsessed with designing how patients and clients feel about ‘going to the dentist’ by creating a truly engaging experience that feels more like visiting friends.

Speaker: Zak Kara

Gareth and Zak co-founded Smile Stories in Bournemouth, a clinic renowned for never being over-formal or old-fashioned, through recognising that collaboration makes so much more sense than competition. Both have more than 10 years of experience in all walks of dentistry including international study and practice. But in their non-clinical lives they are most obsessed with designing how patients and clients feel about ‘going to the dentist’ by creating a truly engaging experience that feels more like visiting friends.

Speaker: Ami Villmeter

Account executive and implementation specialist.

Please login to receive a certificate

This continuing professional development (CPD) activity fully complies with the CPD requirements of the General Dental Council. FMC certifies this activity for one hour of enhanced CPD in the subject of How to acquire patients who are more like raving fans with a world-class patient experience.

This CPD meets the criteria for the GDC’s development outcome B.

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