Densura

The importance of early notification over a complaint

Laura Blundell explains how you can help to address patient concerns when you are notified of a complaint or claim.…

Dentistry

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Dawn of a new age of indemnity

Kevin Culliney takes a look at the indemnity provisions reform and discusses what we can expect from this. Just before…

Dentistry

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Spotting oral cancer

Paul Lambden highlights the importance of early diagnosis and management of oral lesions. As an indemnity provider, there has recently…

Oral health

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The solicitor’s letter

India Beason explains the steps to take and what to remember when receiving a solicitor’s letter. There can be little…

Dentistry

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A cautionary tale for keeping dental records

Recording negative actions as well as positive in your dental records is key, says Ian Gordon. All clinicians know the…

Dentistry

Rubber dam again – dropping a file

Shivani Patel examines a case that demonstrates why using rubber dam is always in the best interests of the patient…

Endodontics

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On our best behaviour – avoiding patient complaints

Denise Tulip explains the importance of having a good attitude when seeing patients. The one thing that we can all…

Dentistry

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Unexpected complaints – a matter of opinion

Diane Bastian explains how to respond to an unexpected complaint regarding work from a previous clinician. All dentists occasionally run…

Dentistry

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The price of rushing – extracting the wrong tooth

Julie-Anne Conway explores the cost of extracting the wrong tooth and lists some simple tips to avoid it in the…

Dentistry

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The root of the problem – practising outside your scope of practice

Paul Lambden tells a story of a dentist who treated a patient outside of his scope of practice. Dr H…

Endodontics

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