Nick Russon

Nick Russon

Author at Dentistry Online

Nick Russon is operations director at Medivision Systems.
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Posted in Posts

Minimising waiting room anxiety for a positive patient experience

Nick Russon explores new ways to help reduce patient anxiety whilst they’re in the waiting room. Consider this – what defines a patient’s satisfaction levels for a visit to your practice? It would be correct to assume that the clinical session has a significant influence on this. It’s misguided to think the foundation laid before … Continued

Posted in Posts

Your website – the window to your practice

In the first of a four-part series looking at the communication elements of the patient journey, Nick Russon starts with the pivotal role of the practice website. The dental profession is growing to understand that in order to provide best practice, the patient journey from enquiry to treatment needs to be seamless. That takes the … Continued

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