Chris Barrow highlights why practice owners should take caution with casual out-of-hours communication through a workplace group chat and start setting clear communication boundaries.
During my recent workshop tour with Laura Horton, one topic produced more knowing nods than almost any other: out-of-hours messaging.
WhatsApp groups, Sunday evening updates, late-night ‘just one thing’ notes and the steady drip of notifications that make it feel as if nobody in the practice is ever truly off duty.
This matters because the issue is not technology. The issue is expectation.
The accidental rise of the group chat
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