Rachel Jackson speaks to Julie Bissett about her personal experience of burnout and suggests how dental leaders can reduce its impact on themselves and their staff.
Burnout is a complex cycle that is challenging to break. Few understand this better than Rachel Jackson, owner of Superior Smiles in Knutsford, Cheshire. She began her career as a practice receptionist in 2004, became a qualified dental nurse in 2007, and steadily rose to lead dental nurse, then practice manager and business manager, finally opening the doors to her own private clinic in 2018.
However, establishing her squat practice took its toll. What was meant to be her next big step faltered, and Rachel struggled to balance the demands of practice management with her own wellbeing.
The qualities that had driven her forward were now responsible for an unsustainable pace of life.
Consequently, she has developed an acute awareness of burnout and its risks. Today, her business philosophy is built on a non-negotiable foundation: a healthy work environment prioritising everyone’s wellbeing. Because, as Rachel well knows, its absence comes at a high price.
What went wrong?
Sign in to continue reading
Free access to our premium content:
- Clinical content
- In-depth analysis
- Features, reports, videos and more
By joining, you’re helping to support independent, quality journalism that keeps dental professionals informed and empowered – and allowing us to keep delivering the insights you value most.
